Refund & Cancellation Policy
Last updated: September 16, 2026
1. Subscription Cancellations
You can cancel your Hound Pro or Team subscription at any time directly from your account dashboard under **Billing & Subscription** or through the Paddle Customer Portal. Upon cancellation, your subscription will remain active until the end of the current paid billing cycle, after which your account will revert to the Free tier.
2. 14-Day Money-Back Guarantee
We offer a hassle-free **14-day money-back guarantee** for all new subscription signups. If you are unsatisfied with Hound for any reason within 14 days of your initial paid transaction, contact our support team for a full refund.
3. How to Request a Refund
To request a refund, please send an email to [email protected] with your account email address and transaction ID. Refunds are processed through Paddle and typically appear on your statement within 3–5 business days.
4. Merchant of Record
Our order process and payment transactions are handled by Paddle.com. Paddle is the Merchant of Record for all Hound orders. Paddle provides all customer service inquiries and handles refund requests in accordance with their standard terms.